Terms and Conditions
Dr Barbara Kubicka/clinicbe reserves the right to amend these conditions of use at any time.
All new patients to clinicbe are expected to pay a deposit of £100 toward the consultation fee when booking their first appointment with Dr Kubicka. The £100 deposit is to be paid over the telephone via debit or credit card. An e-mail confirming your appointment will be sent to you. Please refer to points 2.1 and 2.3.
Major credit cards and Debit Cards are accepted. All payments via American Express will incur a 2% admin fee charge (please note that we are unable to take Amex payments over the phone). Please note there is no admin fee charge for those using debit cards.
|2% admin fee on all American Express Payment Cards||Total payable = £120.00|
The value of consultation fees (or consultation fee deposits) paid may be deducted from the cost of treatments held within 1 month of the original consultation date.
If the consultation appointment is cancelled and not rescheduled the following charges will be applied, please refer to point 2.3 and 2.4:
|Working Days Prior to Appointment||% of refund|
|7 days – 5 days||100%|
|5 days – 3 days||90%|
|3 days – 1 day||50%|
|Non Arrival on the day of appointment||0%|
If Dr Barbara Kubicka cancels your appointment, a full refund will be provided.
2.3 Cancellation charges will not apply if consultation/treatment appointment is re-arranged at least 24 hours prior to your appointment. Please note we cannot guarantee you will be able to re-arrange your appointment for the same week. Availability will be confirmed at the time of rescheduling your appointment. Appointment amendments will only be amended once free of charge. Please refer to point 2.4
If your appointment is rescheduled less than 24 hours you will incur a £100 cancellation charge. This will be taken before re-scheduling your appointment. We cannot guarantee you will be able to re-arrange your appointment for the same week. Availability will be confirmed at the time of rescheduling your appointment.
Failure to attend an appointment within 15 minutes of the allotted start time, or cancelling your appointment on the day will incur a cancellation charge of £100.
New patients may be asked to pay for treatment prior to the treatment taking place should treatment be opted for on the day of the consultation.
Full payment for consultation, treatment or products is required, credit will not be given.
If, in exceptional circumstances only, full payment cannot be made on the day, there will be a daily charge of 5% above the Bank of England interest rates for all outstanding payments, starting 3 days after the original payment was due.
Major credit cards, American Express and Debit Cards are accepted. Payment via American Express payment cards will incur a 2% admin fee charge. Please note there is no admin fee charge for those using debit cards.
All patients are to complete a medical history form (please refer to point 4.2), read through the product information and sign the consent form as instructed prior and every time a treatment takes place. All patients will be sent an appointment confirmation email and given a copy of the aftercare notes on the day of their treatment.
All past patients will be asked to sign a declaration confirming that their medical history has not changed since the day of completion. It is the patient’s responsibility to inform Dr Kubicka of any changes to their medical history, however insignificant it may seem. Dr Kubicka reserves the right to ask for re-completion of a patient’s medical history at any time.
5. Product Purchases
All available skin care products are available to order from Dr Kubicka, following a consultation/discussion. Please ask for a full list of the products which are available to order. If you would like to place an order, please email firstname.lastname@example.org listing the products you would like. Please see section 5.2.
Confirmation of the cost of each product will be sent to you via e-mail, once written confirmation from you has been received, full payment is to be made via the telephone; please refer to point 3.2. You will be charged for postage and packaging, items will be sent recorded or special delivery. Please note until confirmation and payment has been received, the products will not be ordered. You will be sent an e-mail confirming payment has been made and your products have been ordered. Please note the products are non-refundable for hygiene reasons.
6. Gift Cards
The clinicbe gift card can be used as full or part payment for treatment with Dr Barbara Kubicka. No change will be given; any remaining balance is left on the gift card, and can be spent on future purchases. It cannot be redeemed for cash, gift vouchers or gift cards. The clinicbe gift card will expire after 24 months of consecutive non use and any remaining value will be forfeited. The clinicbe gift card should be treated as cash, as clinicbe is unable to replace it if lost or stolen. The minimum amount that can be added to a clinicbe gift card in a single transaction is £1. The maximum value that can be added to a clinicbe gift card is £1,000.
clinicbe is committed to providing a high quality independent healthcare service to all patients. All clinic staff recognise that there may be occasions when patients may wish to complain about some aspect of the healthcare service which has been offered or received. If you feel you wish to discuss an issue, or indeed make a complaint, we would kindly ask that you bring this to the attention of a member of staff as soon as possible.
This complaints procedure ensures that your complaint will be dealt with as quickly as possible.
7.1 Verbal Complaints
If you wish to speak to someone about an aspect of the clinicbe healthcare service, please try to do so as soon as possible, preferably before you leave the clinic premises. Staff will make every effort to resolve your complaint as quickly as possible. If your concerns are not resolved to your satisfaction, you will be advised on the process to make a formal written complaint.
7.2 Written Complaints
All written complaints should be addressed to Dr Barbara Kubicka, Medical Director (CQC Registered Manager) at clinicbe®, 32 Clabon Mews, Knightsbridge, London, SW1X 0EH.
Please describe as fully as you can the nature of your complaint, stating the following information:
- what you are unhappy about
- when the incident took place
- what clinic staff were present at the time
Your complaint will be acknowledged in writing within two (2) working days of receiving the letter, unless a full reply can be sent to you within five (5) working days.
clinicbe will carry out a full investigation of the nature of your complaint and offer to meet with you in order to resolve the issue(s). You will receive a full written response within twenty (20) working days of the complaint being received.
If a full response cannot be given within twenty (20) working days of receiving your complaint, clinicbe will write to you to explain the reason for the delay. You will receive a full written response within five (5) days of a conclusion being reached.
Care Quality Commission (CQC)
You may also wish to contact the Care Quality Commission (CQC) concerning your complaint. The CQC is the organisation that regulates clinicbe as an independent healthcare provider in England. The address is: Care Quality Commission, Citygate, Gallowgate, Newcastle-upon-Tyne, NE1 4PA (tel 03000 616161) internet: www.cqc.org.uk